Thank you for choosing Purnam, we are committed to providing you with a seamless and reliable shipping experience. Please take a moment to review our shipping policy:
1. Dispatch Time - Your order will be dispatched within 4 business days of placing the order. We strive to ensure that your artwork is carefully prepared and packaged for safe transit.
2. Delivery Time - We aim to deliver your order to most pin codes in India within 8-12 business days from the date of order. Please note that delivery times may vary depending on your location and external factors beyond our control.
3. Secure Packaging - Your framed wall art arrives carefully packaged in eco-friendly cardboard with a protective scratch-resistant layer, ensuring it reaches you in perfect condition.
4. Ready to Hang - Our art is shipped ready to hang, so you can enjoy your new decor without any hassle. All necessary hanging hardware is included with your order.
5. Shipping Partners - We work with trusted shipping partners like Shiprocket and its associated courier partners, including Delhivery, BlueDart, E-com Express, and more, to ensure a reliable and efficient delivery service.
6. Order Tracking - You will receive a tracking number as soon as your order is dispatched. This will allow you to monitor the progress of your shipment and estimate the delivery date.
7. Shipping Charges - Shipping charges, if applicable, will be clearly mentioned during the checkout process. We may offer free shipping for orders that meet certain criteria, so please check our website for any ongoing promotions or discounts.
8. Delivery Delays - While we make every effort to ensure timely deliveries, please understand that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times. We appreciate your patience in such situations.
9. International Shipping - At this time, we only offer shipping within India. We do not provide international shipping options.
10. Returns and Refunds - For information regarding our returns and refunds policy, please refer to our dedicated Returns and Refunds Policy page on our website.
10. COD Policy - For Cash on Delivery orders above ₹6,999, our team will personally get in touch with you via phone, WhatsApp, or email to confirm your order. To help us securely process and begin fulfilment, we request an advance payment of 20% of the total order value via bank transfer. The remaining balance can be conveniently paid at the time of delivery.
This confirmation process allows us to prepare your order with care and ensure a smooth and reliable delivery experience.
If you have any questions or concerns regarding our shipping policy or any other aspect of your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Purnam is a pleasant one.
Thank you for choosing us, we look forward to serving you and enhancing your living spaces with our beautiful creations.
